Bryan Health has decided to collaborate with NRC Health as its chosen partner to enhance the patient experience

Thursday, July 13, 2023

Bryan Health has chosen NRC Health as its partner to enhance the patient experience. This collaboration will leverage NRC Health's personalized healthcare solutions and data-driven insights. NRC Health, recognized with the 2023 Best in KLAS Award for Patient Experience Improvement, will work closely with teams across the entire Bryan Health system.

As a nonprofit health system governed in Nebraska, Bryan Health has enjoyed a longstanding partnership with NRC Health. By implementing NRC Health's end-to-end Human Understanding program, Bryan Health aims to deliver holistic and innovative solutions, programs, and metrics that support patients and care teams. These solutions are intended to elevate personalized care, improve the healthcare experience, and enhance patient outcomes.

Lisa Vail, Chief Nursing Officer at Bryan Health, emphasizes the significance of the partnership and the role of feedback from NRC Health. Vail states, "The feedback we receive through our strategic partner NRC is crucial to better personalize each interaction," highlighting their commitment to continuously improving the patient experience. Vail also expresses confidence in the collaboration's potential to improve healthcare in Nebraska.

The partnership includes the administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS), an additional quality measure that underscores Bryan Health's commitment to patients and their families.

Helen Hrdy, Chief Growth Officer at NRC Health, expresses gratitude for the opportunity to collaborate with Bryan Health and supports their mission to achieve strong outcomes for patients and providers through Human Understanding.

Furthermore, as part of the partnership, Bryan Health's administrative teams and trustees across the state will receive educational resources and development tools from The Governance Institute, a service provided by NRC Health.



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